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Porumbescu, G.A. (2017) Linking transparency to trust in government and voice The American Review of Public Administration. 47(5), 520-537


The objective of this study is to provide a more nuanced assessment of the relationship between public sector transparency and trust in government. Specifically, we examine how different tools used to enhance transparencysocial media and e-government websitesrelate to citizens’ perceptions of government trustworthiness. We then examine how these relationships vary according to how frequently citizens exercise voice. Findings indicate respondents’ use of public sector social media is positively related to perceptions of government trustworthiness. E-government website use lacks a significant relationship to perceptions of government trustworthiness. However, a strong negative relationship emerged between e-government website use and perceptions of trustworthiness as respondents’ frequency of voice increased.

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