Welfare is no longer government’s issue alone. Welfare is also becoming the private sector’s business. Retirement pension systems are an example. However, the Korea Worker’s Compensation and Welfare Service has entered the market of retirement pensions, and this is a regressive development. What has caused this and what is the competitiveness and role of KWCW?

To research the relationship between citizen participation and the formation of governmental trust, the internet public sphere has been analyzed. After analyzing 500,000 data uploads during the 18th presidential election period, a new theoretical proposition has been confirmed and multiple factors affecting governmental distrust have been identified. The discussion focuses on criticizing the problems of this research, such as the relationship between trust and distrust.